Common

Create and Manage User Accounts in Common

An Administrator user can add user accounts, send temporary passwords to newly added users, and reset passwords in Common. Using Excel Integration on the User Management page, an Administrator can also add and update user account data for multiple accounts at one time. Refer to Use Excel Integration for more information.

Users can also be added in System Administration, but Common is the recommended method for Help Desks and Call Centers. The password maintenance process is more streamlined in Common. In System Administration, the Administrator must add a password for the user. In Common, password maintenance is the user’s responsibility. Once the user account is created, there is no difference between a user account added in Common and System Administration.

To create a user account, an Administrator:

1. Creates a User Account in Common
2. Sends a Temporary Password to a New User
3. Assigns a User to a Security Role in Common

NOTE: Creating a User Account is the first step in setting up security in the DSP®. In many components, additional tasks are needed to grant a user access to that component. Refer to the following sections for more information.

• Set Up Security for Collect
• Set Up Security for Console
• Set Up Security for Construct
• Set Up Security for dspConduct™
• Set Up Security for dspCompose™
• Set Up Security for dspMigrate™
• Set Up Security for dspMonitor™
• Set Up Security for dspTrack™
• Set Up Security for Integrate
• Set Up Security for Map
• Set Up Security for Target Design
• Set Up Security for Transform

An Administrator can also:

• Reset a User’s Password
• Assign an Expiration Date to a User
• Modify Text for Password Email Notifications