dspConduct

SLA Percent On Time by Role Details

Use this page to view details for the SLA Percent On Time by Role chart.

To access this chart in dspConduct™:

  1. Select dspConduct > Design in the Navigation pane.
  2. Click Vertical View for a category.
  3. Click Metrics tab.
  4. Click SLA Role; the details page displays in the child pane.

Field

Description

CATEGORY

Displays the category on which the chart is based.

ROLE NAME

Displays the role name.

PERCENT ON TIME

For the specific role, displays the percentage it completed on time according to established SLA settings.

TOTAL ROLE COUNT

Displays the total number of times the specific role occurred in the SLA calculation.

ON TIME ROLE

For the specific role, displays how many times it completed on time based on SLA.