dspConduct

SLA Percent On Time by Business Process Details

Use this page to view details for the SLA Percent On Time by Business Process chart.

To access this chart in dspConduct™:

  1. Select dspConduct > Design in the Navigation pane.
  2. Click Vertical View for a category.
  3. Click Metrics tab.
  4. Click SLA Business Process; the details page displays in the child pane.

Field

Description

CATEGORY

Displays the category on which the chart is based.

BUSINESS PROCESS NAME

Displays the business process name in the category.

PERCENT ON TIME

For the specific business process, displays the percentage it completed on time according to established SLA settings.

TOTAL BUSINESS PROCESS COUNT

Displays the total number of times the specific business process occurred in the SLA calculation.

ON TIME BUSINESS PROCESSES

For the specific business process, displays how many times it completed on time based on SLA.