dspCompose

External Request Scenarios and Org Units

When a template uses Org Units and an external request scenario, dspCompose™ works with Org Units differently than it does when a request does not use Org Units.

When the template is activated, dspCompose™ displays a message warning that requests created from the external request scenario will be assigned Org Unit values based upon the Org Unit Security Level and Only Show Org Unit Values Assigned to Requester values assigned to the template. Access this list box and  check box on the Templates page’s Vertical View on the Advanced tab. Refer to Set Org Unit Assignment Security for a Request for more information.

When a user with a valid email account for the external request scenario sends an email to the external data email account, dspCompose™ creates and activates the request. The request is assigned to the lowest priority role in the workflow and the Confirm Org Units icon on the Page toolbar is disabled. In all other cases in which Org Units are used with a template, a user must click Confirm Org Units on the Request (Roles) page before the request roles are activated.

If the check box Only Show Org Unit Values Assigned to Requester is enabled for the template, dspCompose™ does not copy Org Unit values into the request created by an external request scenario, regardless of how Org Unit security is set on the template. Access the check box on the Templates page’s Vertical View on the Advanced tab. Refer to Set Org Unit Assignment Security for a Request for more information.