dspConduct

Add a Custom Request Status

A Designer has the option to add custom request statuses.

NOTE:  The Content WebApp must provide all code to process and assign these statuses.

Refer to Manage Request Statuses Overview for more information.

To add a custom request status in dspConduct™:

  1. Select dspConduct > Configuration > Setup > Request Status in the Navigation pane.

  2. Click Add.

    View the field descriptions for the Request Status page.

  3. Enter the status name in the REQUEST STATUS field.
  4. Select an image to reflect the status from the IMAGE list box.
  5. Click the EDITABLE check box to enable it if needed.

    NOTE: If the check box is enabled, a request in this custom status can be edited by a role who has access to the request.

  6. Click the ARCHIVABLE check box to enable it if needed.

    NOTE: If the check box is enabled, a request in this custom status can be archived. By default a request is archived after it has remained in a request status for 30 days.  

  7. Click the ROLE ACCESS check box to enable it if needed.

    NOTE: If the check box is enabled, a request in this custom status can be processed by a role who has access to the request.

  8. Click Save.