Reset a User's Password

A user may occasionally need a password to be reset. An Administrator sends an email to the user containing a temporary password.

In Common, password maintenance is the user’s responsibility. An Administrator user sends an email to the user associated with an account to set or to reset that user’s password. This method is recommended for use by a Help Desk or Call Center, but can be used by any Administrator for a more streamlined process.

A user’s password can also be set manually by an Administrator.

NOTE: The content for email notifications for password creation and reset can be modified. Refer to Modify Text for Password Email Notifications for more information.

The password reset email is sent to the selected user stating the password has been reset with a temporary password.

To reset a user’s password:

  1. Select Common > User Management in the Navigation pane.
  2. Select a user ID.
  3. Click Vertical View.
  4. Click the Resend User Creation Email icon; a message displays.
  5. Click OK.